Customer satisfaction. It never fails to impress me when a customer takes the time to call or write to tell us about the positive experience they've had when dealing with our company. Mostly it comes down to the one on one experience with each person they encounter here at Lane Forest Products or on location. Thank you to all of our customers who have written, called, or just passed your good feelings on to a friend or neighbor about our products and service. And thank you to our staff for being such great, thoughtful people who care about a quality product and the people we serve. Susan Posner, President

Sincerely, Chris S.

Customer: Kathleen
Employee: Erik & Keith
Erik and Keith did an excellent job blowing-in my hemlock.

Customer: Starla
Employee: LFP employees
I was in getting buckets of product on Saturday (June 27,2009) and the Lane Forest employees were very helpful. I have been a customer for a number of years and always have a good experience! LFP rocks it! Fabulous job all around!

Customer: Margy
Employee: Jeremiah
Your salesperson, Jeremiah was so very helpful and cheerful in helping me with my selection of rock! I told him I thought he deserved a raise, but would probably not get one.

Customer: Nancy
Employee: Joel & Zak
The guys were good about carefully blowing around the water feature; they didn't blast it or make a mess. The cleanup was amazing, and everything looks great! Very pleased with the service all around.

Customer: Bonnie
Employee: Joel & Anthony
They were very detailed; they cleaned up well. They were very, very pleasant.

Customer: Shaun
Employee: Joel & Zac
You guys did a phenomenal job! Great job on cleanup also. I will definitely use Lane Forest Products again.

Customer: Sarah
Employee: Patrick & Chris W.
The guys were nice, polite, cleaned up very well and it was all done with a great price!

Customer: Andy
Employee: Cameron & Anthony
Kudos to the guys! Nice job, nice cleanup. Overly pleased with the entire thing.

Customer: Ludd
Employee: Rick & Matt
The guys did a great job and worked hard taking care of everything.

Customer: Dee
Employee: Patrick & Joe
Patrick and Joe did the Best! Excellent cleanup!

Customer:
Employee: Patrick & Joe
Out of all the companies/people they have had working for them - you guys are the best!

Customer: Ellie
Employee: Zak
Zak is a friendly, helpful hardworking guy - an asset to your company… he is cute too!

Customer: Marge
Employee: Ben / Matt
I called Marge to follow up on her blower service - she was so impressed by Matt and Ben that she was in the middle of writing a letter for us when I called. Marge said that she has hired a lot of workers for her house in the past, and that Matt and Ben are the best workers she has had. She'll be recommending us to all of her friends.

Customer: Joe
Employee: Ben & Matt
Ben and Matt did a fabulous job. They were very nice, polite and efficient. The place looks beautiful.

Customer: Ric
Employee: Doug
Last Wednesday we ordered 9 yards of loam, and it was delivered within the hour. Your driver did an exceptional job of dumping it in several different spots, making it much easier for us to spread, and keeping it out of the driveway. He had to maneuver in very tight spaces and protect the new concrete curb- some very impressive driving! It was his suggestion to go to the extra effort, and we want it known that his work was appreciated. Didn\'t get his name, but he deserves recognition!

Customer: Jack
Employee: Spencer
I just wanted to say that a Spencer that works in your Springfield Staff is a great employee. Every time I have come to the Springfield Yard i have had nothing but excellent service from this employee, he has shown nothing but the utmost professionalism.

Thanks again Lane Forest Products and i look forward to continuing using your company as long as there are professionals like that working for you!

Customer:
Employee:
I pulled in to dump some yard debris and there was quite a line but it moved very quickly and I didn’t have to wait as long as I expected and when I got to the area to drop off my debris, I parked next to an elderly woman with a pick up load of sod. The young man on the loader, instead of sitting in the seat, got off of the loader and helped the elderly woman unload the sod and then got back on the loader without missing a beat.

Customer: Gary
Employee: Anthony & Ben
Great Job! They did such a great job, I wanted to take them both out to lunch! They were very professional and nice guys.

Customer: Mike and Julie
Employee: Jeremiah P./Renee T./Doug D.
We are extremely happy with our mulch purchase this morning - starting with our visit to your facility where a really nice and knowledgeable gentleman helped us with pricing and product information. After going home to get some measurements, we called and received excellent customer service when ordering. Then, to top it all off, the truck driver was friendly and professional and was able to maneuver his truck so the mulch could be placed in the best possible location.

We are thrilled with our experience with your company and will definitely be back for further purchases! Thank you!

If you could thank them all for us, we would appreciate it!

Customer: Jim
Employee: Joel & Zac
The blower crew did an excellent job - even by my standards - They are keepers!

Customer: KIPCO
Employee: Rick/Keith
Blew in 5 units Bark; very pleased with the crew's workmanship; polite and courteous. They did an excellent job.

Customer: The Abbott's
Employee: Gabe & Patrick
Dear LFP Managers,

I just want to commend your company and very fine staff of employees for a job very well done.

I stopped by last Saturday to check out the mulches. Your employee quickly directed me and recommended what I was looking for…Chunky Bark. I called at 10:30 AM this morning and had my bark by 11:30 AM. Now that’s fast service, with a smile. Patrick expertly delivered.

Thank you, the Abbott’s

Customer: Julie
Employee: Ben
Ben was just fantastic! I am really pleased with the job he did. I had him last year and asked for him this time. He did a fantastic job!

Customer:
Employee: Rick/Keith
The guys did an awesome job, were on time, very polite and did a great cleanup job. Will be ordering from LFP again.

Customer:
Employee: Eric/Tony/Jeff
Blower crew did a fabulous job! It looks wonderful.

Customer:
Employee: Patrick & Anthony
The crew did a wonderful job and were very careful and neat. Cleanup was super and the crew were friendly and thoughtful.

Customer:
Employee: Joel/Zac/Peter
Our service was a 4-star rating. Very pleased with the quality of the job, the crew, and the sales team. Will definitely use LFP again.

Customer:
Employee: Joe T.
Nice. Friendly; did a perfect job. Joe did a wonderful job placing the order in a tight spot.

Customer: Stonewood Construction
Employee: Jeff W.
The crew did a great job with tree and power lines while bringing Action Drop Box. They did a great job. Thank you!

Customer: Joy
Employee: Tom T.
Tom was very kind and considerate in making my delivery of soil and sand.

Customer: Jan
Employee: Patrick R.
I am very pleased with LFP; fast service, quality product and courteous drivers.

Customer: Merlence A.
Employee: Mike & Zac
I have compost blown-in every year and this time was the best ever! Mike and Zac were very attentive and cleanup was great!

Customer: Laura
Employee: Cameron & Anthony
Cameron and Anthony did an excellent job for a tough client.

Customer: Diane H.
Employee: Ben & Zac
Great job! Ben and Zac were very nice and kept the place spotless!

Customer: Dougherty L/S
Employee: Erik & Tony
Cudos to Erik and Tony! Great job with blowing and cleanup. They were so nice and did a good job with placing the soil and cleanup. Very professional.

Customer: Branching Out
Employee: Dispatch
Jay had equipment problems today and called to thank everyone for working with them in changing their scheduled time today.

Customer:
Employee: Rick & Keith
Very pleased with service and quality of clean up.

Customer: Lee K.
Employee: All
I just want to say you guys are the most helpful of anyone I've talked to. Thank you very much!

Customer: Lee K.
Employee:
I just want to say you guys are the most helpful of anyone I talked to - Thank You very much!

Customer:
Employee: Patrick & Matt
They did a very good job with clean-up. It wasn't a "blow & go" job and the crew was great.

Customer: Larry
Employee: Joel & Matt
The crew was very professional and they treated the property as if it was theirs. Was very pleased with the overall service.

Customer: Carolyn
Employee: Joel & Anthony
The crew was friendly, professional and did a great job. Couldn't be happier with the service.

Customer:
Employee: Patrick & Anthony
This was the best service I've ever had. Rare to get such a nice job anymore. The crew was clean, neat, professional and friendly.

Customer: Nola & Ken
Employee: Keith & Joel
Your blower service looked beautiful, and your cleanup was excellent. I will surely use Lane Forest Products again!

Customer: Robert
Employee: Ben & Matt
Great Job! Ben and Matt were very kind and courteous - they are to commended & deserve a pay raise!

Customer:
Employee: Cameron & HelperCameron & helper
Yesterday, January 29th, your company blew bark mulch at Torrey Pines condo’s.

I wanted to let you know how pleased we were with the professional job done by Cameron and his helper. Not only do the beds look grreat, but all the excess bark dust was blown or hosed off of the lawn, sidewalks, and driveways. I even received a compliment from our owner who is most difficult to please!

It’s a pleasure to do business with your staff!

Customer: Sally
Employee: Ben & Tony
5 Units of sawdust blown-in, the crew did a wonderful job

Customer: Greg
Employee: employees
The employees of Lane Forest Products are patient and polite; a great help.The girls and the guys in the yard are great.

Customer:
Employee: Mike & Anthony
I've used the "Other Guys" for years. This crew was the most professional I have ever had. The clean-up was awesome; better price and MUCH better service!

Customer:
Employee: Joel & Keith
Both Joel and Keith did above and beyond the expected service. Great attitude, cleanup, and truly wanting to supply outstanding service. They took the time to ask questions of the customer to ensure the quality of the job.

Customer: John M.
Employee: Joel & Keith
Joel and Keith were great guys, and great ambassadors of Lane Forest Products!

Customer: Lora P
Employee:
I would like to thank you and your yard staff for the excellent service we always receive when dumping our yard debris at your Eugene location. I would like to especially thank a courteous man who assisted me on 11/22/08 by helping me unload my leaves.

On 11/19/08 my husband was dumping our debris when he began to feel sick. He stopped unloading and rushed home only to discover that he was in the beginning stages of a massive heart attack. He was able to get assistance and with the fabulous care at SHGH I am happy to say that he survived.

Before he came back home I wanted to get rid of the leaves that he was unable to discard of. So on Saturday I took them to Lane Forest Products in Eugene. I was anxious because of the recent scare and while unloading them a helpful employee stopped his tractor, jumped off and came over to assist me without being asked to. This act of outstanding customer service means more to me than you will ever know!

It has been the kindness of so many strangers and friends in the recent days that have helped me to cope with this traumatic and stressful situation.

THANK YOU and Happy Holidays!

Customer:
Employee: Joel & Anthony
Excellent customer service by Joel and Anthony - Material was placed exactly where it was wanted - The horses are very happy.

Customer: Cassandra
Employee: Joel & Anthony
While following up on another blow-in job, Cassandra from Barrett L/S took the opportunity to say how much she appreciated Joel & his great quality of work; It was a complicated job and he paid attention to every detail, was very professional, easy to work with and worked very well with Anthony to make sure the job was done well. They were a great team

Customer: Shawn
Employee: Jeff W.
Jeff did an excellent job and put the Hog Fuel right where it was wanted.

Customer: Shannon
Employee: Mark & Don
I really appreciate the drivers' skills, professionalism, and good attitude - especially since the last delivery was a bit challenging.

Customer: Gene
Employee: Rick & Anthony
Customer after crew left to say they did a really great job.

Customer: Cindy
Employee: David S
Customer called to compliment David and our great service. David arrived early, helped layout the tarp, was neat & dumped Blended Mint

Customer:
Employee: Erik W.
The crew did a great job for the Lawn Base and Seed Blow-in. Erik was very professional and did everything expected.

Customer: Judy S.
Employee: Bill P.
The driver was above amazing! He placed the wood chips right on the tarp without spilling anything off the sides. He was right on target!

Customer: Regina and Brian
Employee: Mike, Keith and Patty
We were more than pleased with the excellent service we received from your crew on Tuesday, September 9. We had a truckload of bark blown on. Mike and Keith were pleasant, hard-working and efficient. They moved right along with the work and they cleaned up after themselves. The experience really made my day.

Also, my initial contact with Patty was more than satisfactory. She was helpful and efficient in pricing our job and scheduling it quickly. We were pleased to receive the follow up call after the service.

We would highly recommend this service to anyone and we will certainly use Lane Forest again.

Customer:
Employee: Mike & Rob
Mike and Rob did a great job!

Customer:
Employee: Joel, Tony and Tony
We had blow-in service of Hemlock. They were polite, they communicated the process well and they cleaned up the yard very well. They did a great wonderful job!

Customer: Ron
Employee: Rick and Joe F.
The crew was very professional; they did an outstanding job and cleaned up after. I will be spreading the word about your service!

Customer:
Employee: Cody and Rob
These guys did a great job! We really appreciate the careful cleanup. Thanks for the careful driving down our hill.

Customer: Michelle
Employee: Rick and Tony
Tony and Rick were outstanding. They answered all my questions and did a great clean-up job when they were finished. They were really nice. Lane forest Products can come back anytime!

Customer: Michael
Employee: Dan
Dan was willing to work with me and did a wonderful job! Compliments to Dan!

Customer: Lynn
Employee: Dave S.
Lane forest delivered a split of Blended Mint and Nature's Best. The driver did a great job and he was very nice. Thanks to LFP, I am a very happy customer.

Customer: Ernest
Employee: Springfield Yard
You are doing a fabulous job! Have been going to your yard for years and every time is a great experience. Thanks for the help!

Customer: Chris
Employee: Mark R
Great job placing one unit of Hemlock. Absolutely perfect!

Customer: Lisa
Employee: Don A
Don went above and beyond to help out. He was so friendly and helpful; he is a rare find!

Customer: Rod
Employee: Anthony and Erik
The crew was the finest he has ever seen. They were gentlemen and very good at what they do. The clean up was fantastic, not a branch was broken and no dust on anything!

Customer: Henrietta
Employee: Mike and Tony
Wow, wow - I was totally impressed by Mike and Tony's expertise in getting the bark job done in my yard today. I figured I would be doing serveral hours of "clean up" after they left this afternoon. This is the one time I was so happy to be WRONG. Had to go play golf instead. Darn!

Job well done.

Customer:
Employee: Rick and Keith
The crew was very hard working. Very pleased with the quality, conduct and service of the crew.

Customer: Wally
Employee: Cody, Fransisco, Eric and Matt
Great guys, great job. Can't say enough about how happy I am about the job

Customer: Margaret
Employee: Cam and Joe
The customer was impressed by the conduct of the crew: "They were perfect gentlemenn at all times." Very nice, did a great job and good cleanup. She "will know where to go next time" she needs to order. The customer is "very happy".

Customer: Gary
Employee: Cody and Fransisco
Looks good! The job was phenominal!

Customer: Doris
Employee: Mike and Ben
Mike and Ben were very professional. They introduced themselves with a handshake and a smile. Excellent cleanup, great job!

Customer:
Employee: Erik and Matt
Erik and Matt did a perfect job. They were prompt, professional and left everything looking Exquisite.

Customer:
Employee: Don A.
Very pleased with driver's ability to place the palleets of well blocks in a hard-to-reach area.

Customer: John
Employee: Dave
The driver did one hell of a job; he was able to back into a very hard-to-reach spot to dump

Customer:
Employee: Ben and Joe
Very happy with the blower service and crew was very nice.

Customer: Jim
Employee: Erik and Anthony
I just want you to know that Erik and Anthony did an outstanding job. They were easy to deal with, they communicated well - Great cleanup too!

Customer:
Employee: Eugene Yard
You are the luckiest people in the world. I don't know where you get your help, but I have not met one person who has had a bad attitude! All the guys are really great!

Customer: Eric O.
Employee: Mike G
Eric called in to let us know how much Mike is appreciated by himself and the general contractor at Park Village in Florence - Always a great job done!

Customer: Betty
Employee: Cody and Tony
The crew did a wonderful job. Excellent cleanup. It's the best job I've ever seen.

Customer: Virginia
Employee: Mike, Joe and Anthony
Virginia called to say how pleased she was with the wonderful job LFP did. She was pleased, and always has been with all of Lane Forest's staff and the quality of products. "Always will use LFP!"

Customer: Jim
Employee: Joel and Rob
Great Job. Great guys! Much appreciated!

Customer:
Employee:
The crew was fantastic; they did a great job of going all around and under the plants. And they did an excellent cleanup job as well.

Customer: Bill
Employee: Cody
I was so pleased you could get the job done before graduation. The crew was great; they did an excellent job!

Customer: Carl
Employee: Craig J
Craig was very nice to Dora's 5-year-old boy; he let him honk the horn on the truck and really made his day. He's still talking about it of course!

Customer: Brian B.
Employee: Ron
The customer was impressed with Ron's attitude; he was really polite and put the barkdust right where the customer asked for it. He was a good driver, and a nice guy.

Customer:
Employee: Joel and Rob
I was shocked when I got home. It looked great - the new plants were not buried. I can tell they took great care in blowing material in. Excellent cleanup - Great Job!

Customer:
Employee: Mark
Mark did an excellent job, Thank you; I will do business with LFP again!

Customer:
Employee: Joel & Rob
The crew did a great job - I'm a perfectionist and I couldn't have done the job better myself! Would highlty recommend us to anyone.

Customer:
Employee: Rick H & Matt E
Rick and Matt were professional, courteous and did a heck of a job. The job had a high degree of difficulty but Rick and Matt stuck the landing!!

Customer:
Employee: Craig
Craig was fantastic! He really knew what he was doing. This was a wonderful experience.

Customer: Julie
Employee: Erik & Matt
Julie is pleased as could be with the one unit of Hemlock she had blown-on. Erik and Matt were exceptional. They gave her all kinds of advice and answered her questions. They did an awesome job! Turned out beautiful.

Customer: Becky
Employee: Don A.
Don did a super job and was very, very nice!!

Customer:
Employee: Craig
The driver did an exceptional job of dumping. I have never seen such skill - He got 1 inch from the house and 1 inch again from the shrubs. Craig did a great job!

Customer:
Employee: Erik and Eric
Crew did excellent and put everything exactly where he wanted it.

Customer:
Employee: Rick and Matt
They did an awesome job!!!

Customer:
Employee: Ben and Matt
Crew did an excellent job! Greass is already starting to grow in the soil LFP suggested. Your customer service is the best!

Customer:
Employee: Cody and Matt
Crew was very nice, professional and did an excellent job!

Customer:
Employee: Ben and Matt
Crew did a fantastic job!! It really looks great!

Customer: Joy
Employee: Joel and Anthony
The drivers did an excellent job blowing the unit of nitrogen rich soil. Will always call LFP!

Customer: Bill
Employee: Cody and Anthony
They did a great job! Couldn't be more pleased with the work.

Customer:
Employee: Joel and Eric Z.
Blower crew did a superlative job - very professional. Thanks a lot!

Customer:
Employee: Don A.Don A.
Impressed with Don. He was very polite, couteous and had a positive attitude.

Customer: Barbara
Employee: Cody and Keith


Customer: Babara
Employee: Cody and Keith
Very happy with Blown-in service. Keith and Cody were very nice and did their job fast and well.

Customer:
Employee: Cody and Keith
Cody and Keith did a wonderful job - excellent cleanup - very professional.

Customer: Bonnie
Employee: Cody
Very impressed with the crew. They were polite and cleaned up well.

Customer: John
Employee: Rick
Very impressed with the crew, especially Rick. He was very professional and respectful. Rexius can't compete with LFP!

Customer: Thomas
Employee: Eugene Location
Very pleased and impressed by the high quality of service. Quick service and friendly, courteous attitude from all the employees.

Customer: Jimmy
Employee: Rick
Rick helped unload me - I really appreciate it, thumbs up!

Customer: Don
Employee: Mike and Joe
Mike and Joe did a super job. Always pleased with Lane Forest Products!

Customer: Linda
Employee: Mike, Erik and Eric
The nicest boys came out and did a great job. Very happy with service.

Customer: George
Employee: Joe and Patrick
The best crew we've ever had!

Customer: Shirley
Employee: Blower Crew
The service was great from start to finish. Very appreciative!

Customer: Tina
Employee: Patrick and Joe
The guys did a great job. Will highly recommend LFP to everyone.

Customer: George
Employee: Ben and Eric
Very professional job. Never had such a good service and very impressed! The crew needs a raise - they deserve it. The job looks beautiful.

Customer: Becky
Employee: Mike and Cameron
The crew did a great job!

Customer: Judy
Employee: Springfield Staff
Always courteous and helpful!

Customer: Joy N
Employee: Peter C
On Thursday, Oct. 4th I stopped out at your location to talk to someone and order what I thought would be a load of bark. After explaining to Peter C. what I wanted to do he had a better idea. He listened to what I had to say. (Can you tell I felt heard?) Took the information in and then suggested something else completely different than what I was thinking about. It was a far better idea and will serve my needs not just for today but in the future as I continue to change my yard. I want to say thanks! His suggestion saved me, oh, maybe a weekend of labor next spring and my yard will be richer for it. In addition, to this spring labor that will not happen, I will have a great base for my garden area.

Peter is a credit to your company. While I was at your business, I was the most important person there. I received his undivided attention. He listened to what I had to say, heard me and made excellent suggestions. You have one very happy customer who will willingly share with others about the wonderful service you provide.

Again thanks!!! And please tell Peter how happy I am.

Customer:
Employee:


Customer: Mary
Employee: Jeff W. / Patty
Mary called to say that she is very pleased with her LFP experience. From the order over the phone with Patty all the way through to the delivery with Jeff. She said that everyone was very courteous and easy to work with.

Customer:
Employee: Joel and Erik
Customer called us just after the crew left to say great job! She used Rexius once but wasn't happy. She has used Lane Forest Products several times since and is very happy.

Customer: Nancy
Employee: Mark Smith / Blower Crew
Nancy called back in response to Diane's follow-up call to her. She wanted to tell us that Mark did an exceptional job of setting up the order on the phone and the two blower staff did an immaculate job of placing the material; they were absolutely delighted with the service all around.

Customer:
Employee: Cody and Cameron
Cody went above and beyond!! Great work, great cleanup, great attitude. Just top notch.

Customer: Nick
Employee: Keith Johns
Loved the wood load. Keith did an excellent job making a tough delivery.

Customer: Bunny
Employee: Cody and Jake
The best thing that ever happened to her, the guys were wonderful! The did a great job. Very energetic and careful! Everything is beautiful. Wonderful job guys!

Customer:
Employee: Bill Peterson
Customer called to say thank you for the outstanding work of her delivery. The driver was able to place it exactly where she wanted it and he didn't need to drive over her lawn.

Customer: Lloyd
Employee: Patty
Thanks everyone here at Lane Forest Products. Courteous sales person, fast delivery and expert driver. Lane Forest Products is appreciated and Lloyd is very glad we are here. Lloyd is very inpressed with all around service and products.

Customer: Merrily
Employee: Joel and Eric
Merrily called after we left message from blower follow up call. She really liked the crew who did an excellent job. Quantity was perfectly estimated. They clambered up the hill to blow bark down from the top creating a safer pathway for her for which she was very grateful for. Nice work Joel and Eric!

Customer: Chuck
Employee: Ben and Cameron
Chuck wanted to say that even though the service was running late, Ben and Cameron did everything to accomadate the customer. Their performance was fantastic and the guys were just great!

Customer: Walk In
Employee: Lane Forest
Customer has been here many times. Every one in the yard and office is very helpful and a pleasure to work with. Very pleased with the service and products.

Customer: Native & Urban Gardens
Employee: John
John did a wonderful job. Very much appreciated. He is very skilled and we aat Lane Forest Productsare doing our job well! Thanks You

Customer: Julio
Employee: Mark and Rob
Customer called day of job to say the crew did a fabulous job.

Customer:
Employee: Mike
Guys were great, Give them a raise!

Customer: Marilyn
Employee: Joe
Customer came home to find a perfectly placed large hemlock bark pile in her driveway yesterday. She was very appreciative of drivers expertise in placing it to still give her room to get her car into the driveway.

Customer:
Employee: John
Delivered diamond beveled stone, placed perfectly. Great job!

Customer: Tom
Employee: Mark and Keith
Tom said the crew did a tremendous job with blowing in the material as well as with the clean up. He said that he will be back to see Lane Forest Products soon.

Customer: Judy
Employee: Mike and Cameron
Customer called while crew was still at the site cleaning up from Med Fir blow in. She said they are doing a terrific job and the cleanup is awesome! She was very excited.

Customer: Gene
Employee: Mike and Joel
Gene called to say that Mike and Joel did a great job. They were very courteous and professional. He is very happy with the service.

Customer: MKB Gardening
Employee: Mark H. and Rob F.
Martina from MKB called just as blower crew left to say they did a Great Job! We blew a custom compost mix.

Customer: Timi
Employee: Joel and Mark
Timi called to say Joel and Mike were awesome. Great customer service, great blower service and great clean up.

Customer: Glenn
Employee: Ben
When Glenn was called to follow up after hemlock bark was blown in he was thrilled.

Customer: Muriel
Employee: Tom Hunter
Muriel was extremely pleased with the service of our delivery driver.

Customer: Kay
Employee: Bill Peterson
Customer called just after driver left to say great job. He placed the hog fuel exactly where she wanted it!

Customer: Marilyn
Employee: Mike and Joel
Marilyn was very pleased with the crew. She said they were polite, helpful and very professional. Marilyn also said that she will be back again and again.

Customer: Joni
Employee: Mark and Rob
Joni is very happy with the new look at her house. She said that Mark and Rob were very helpful and courteous.

Customer: Bill
Employee: Mike and Rob
The crew did a great job. He said they made me a believer of the blower service.

Customer: Pier
Employee: Cody
Pier called to say that he has had a wonderful experience with Lane Forest Products. From his sale to the blower service. He is extremely pleased with how helpful and accomadating the crew was, stating that they took their time to ask questions and met as well as exceeding his expectations.

Customer: Ryan
Employee: Patrick and Keith
Ryan said he is very happy with our drivers abilities. He is also pleased that he was quoted the right amount of material.

Customer: Jan
Employee: Bill Peterson and Brook
Jan came into office with some gravel questions and to say both the driver Bill and sales person Brook were very helpful with phone advice, setup and delivery.

Customer: Albert
Employee: Rick and Keith
Alberta called from florence to complement the crew. Great job. Very conscientious of his property.

Customer: Whit
Employee: Patrick and Zach
Customer called back as result of follow up. Terrific job. Great service. He really appreciated the crews great work and thought they had incredible endurance!

Customer: Herman
Employee: Randy Reed
Herman is very pleased with the quality of the firewood that he received. He was also impressed with Randy's conduct and ablility to place the wood where he requested.

Customer: Janice
Employee: Mark and Rob
Mark and Rob arrived right on time and did an excellent job. Thanks you very much. Two hard working young men.

Customer: David
Employee: Cody
David said that the guys did a great job. He said the clean up was very impressove and he looks forward to coming back in years to come.

Customer: Palmer
Employee: Jose
Palmer came in to compliment us on the great customer service in yard debris. He said Jose was very helpful and cheerful.

Customer: City of Eugene
Employee: Joe-Zach-Mike-Rick-Joel-Rob-Tom
Great job. Very impressed with crew and clean up. Looks great. Greater Broadway Project.

Customer:
Employee: Cody and Brian
She said Cody went above and beyond. The last blower service she got was not as good but this time Cody and Brian rock! Excellent Job!!

Customer: Jacquoline
Employee: Mark
Jacquoline said she is very happy with her Hemlock. She said it looks beautiful and that the crew was wonderful.

Customer:
Employee: Mike
Crew appeared 5 minutes early. Cleaned up well and the quantities were correct. Good Job!

Customer: Terry
Employee: Mike and Zach
Great job. Excellent clean up. Very professional crew!

Customer: Sheila
Employee: Bill Peterson
Sheila is very impressed with the driver. He was able to place products right where whe wanted with out damage to lights and plants. He was gentle and professional with here. She is very impressed with us. Good price and delighted with Lane Forest Products.

Customer: Shawn
Employee: Mark Higson
Shawn called to say how impressed he was with our driver Mark Higson. He said Mark left a great impression and could tell Mark really loves his job.

Customer: Mike
Employee: Mike and Zach
Mike called from job site. He said Mike and Zach are the best. They are the most courteous and consistantly good on the job. Great Job!

Customer: Martha
Employee: Cody
Martha wanted to say thanks for a job well done. We didn't damage her roses. We took care to protect her small plants and cleaned up. The order taken was courteous. Thanks to everyone.

Customer: JB
Employee: Mark Higson
Excellent Blower Service!

Customer: Leslie
Employee: Rick
Customer said it looks great and the guys were very professional.

Customer: Gregs Contruction & LS
Employee: Lane Forest Products
Greg called to say the guys did a great job and that they were very respectful.

Customer: Chris
Employee: Patrick
She was very pleased with the guys and said she looks forward to seeing us in the future.

Customer: Dan
Employee: Sales, Dispatch, and Driver
Customer called to thank us for prompt service. It is greatly appreciated.

Customer: Alta
Employee: Lane Forest Products
Customer called to say Lane Forest Products was wonderful during the Pellet crisis. We handled out part beautifully. Lane Forest Products was great and most generous in sharing information with other sources for pellets. She appreciated our spirit of fairness.

Customer: Georgia
Employee: Pat and Chris
Customer called back to let us know the crew did a great job and material looks great.

Customer: Country Gardener
Employee: Rick
"All your guys do great but this job was above and beyond" - Marty

Customer: Gary
Employee: Mark and Keith
Gary called to compliment the crew on the job they did yesterday blowing in his Blended Mint. He was very pleased.

Customer: Bill
Employee: Ryan
Bill called to express his appreciation for how helpful Ryan was as he was unloading his yard debris. Customer has a bad back. Ryan jumped right in to assist him.

Customer: Jane
Employee: Mark and Joel
The crew was great. They cleaned up right away and even used a scrub brush on the vynil fence. The yard looks great! Jane called before they left the house. She was very happy with the service. Keep it up!

Customer: Jing Jing
Employee: Rick and Keith
Jing Jing called just after crew left her house to say the job was beyond her expectations! She is very happy with Lane Forest Products service. Everyone has been so helpful all the way through.

Customer: John
Employee: Rick and Joel
Oh my the service was fantastic! John was very pleased and said Rick and Joel were so great. Their attitude was very positive. He wants this crew the next time too!!

Customer: Bonnie
Employee: Website
Wow! Your website really answered my question and went above and beyond the call of duty! Wood Pellets! A list of other vendors and a list of when you are expecting them to be at your Springfield site. It is like Macy's sending people to Gimbles in the movie "Miracle on 42nd Street." Okay so yours is a "Miracle on 42nd Street" too, right? Thank you very much, from a wood pellet user that was just about to make my own spread sheet of all the numbers and vendors. You beat me to it. WOW!

A greatful customer

Customer:
Employee: Mark and Zach
The blower service went really well. The guys were really nice. I like the company attitude. I also like that you take the time to follow up. I will call back in March for more!

Customer:
Employee: Mark and Zach
The blower service went really slick. The guys were really nice. I like the company attitude. I also like that you take the time to follow up. I will call back in March for more.

Customer:
Employee: Ben and Zach
The crew worked really hard. They worked their butts off. Weather was nasty that day and they were real troopers. Hose clogged up a couple of times but they cleared it out and kept right on going. Very happy with the blower crew!

Customer: NW Greenways
Employee: Lane Forest Products
While notifying Mike about his Holiday gift bag, he said "my business is a success because of Lane Foreset Products. You are the best suppliers in town. I truly appreciate Lane Forest Products and your service."

Customer: NW Greenways
Employee:
I called Mike about holiday gift bag. While on the phone he said "my business is a success because of Lane Forest Products. You are the suppliers in town. I truly appreciate Lane Forest Products and your service."

Customer:
Employee: Rick and Ben
Thanks for the great service. Another great job. Place looks great. Thanks for sending Rick.

Customer: Joan
Employee:
This is the second year I have ordered from Lane Forest Products. Both times delivery folks have been very nice and helpful. Today they knew just where to put the hog fuel. They did a great job covering the barnyard area.

Customer: Alex
Employee: Mike and Joel
We had a truck break down in Florence and had to postpone their job for 24hours. They were thankful that we kept them informed and followed through. They said the crew was fantastic! Wonderful attention to detail and real professional conduct. Great job!

Customer: Carol
Employee: Jeff
Driver was very courteous and patient. He was extremely knowledgable and friendly. Jeff made the customer feel she was important and she was impressed at the level of professionalism not only with the driver but with the company as a whole. She has turned her back on our competition.

Customer: Patty
Employee: Craig
Your driver Craig did a great job. He was very helpful and courteous. He also helped calculate the amount of gravel I need.

Customer: Jim
Employee: Mark and Keith
Jim was very happy with the quality of work.

Customer: Steve
Employee: Mike and Lamont
Steve called the next morning to say he really appreciated the great job. He said the crew really worked hard. He had a lot of winding pathways to cover.

Customer: Sweet Pea
Employee: Ben and Jai
Patty called to say the crew did an awesome job. It really turned out great. Eight units on a difficult site.

Customer: Joe and Barbara
Employee: Lane Forest Products
Dear Manager, It seems that we re in your business every week-end buying rock, dirt, or getting help with building a slate patio. Your employees are so friendly and helpful that I wanted to write you a note to let you know just how much we appreciate their great customer service.

If we had a business that depended on customer service we would hire them all away from you! Se we don't, we will continue to buy our outdoor material from Lane Forest Products and enjoy the best customer service around. Thank You

Customer: Paul
Employee: Craig
Paul called to say that Craig did a great job delivering his bark mulch. He went above and beyond what was expected. He also helped clean up a small amount of material that spilled. Paul thought Craig was great.

Customer: Nancy
Employee: Patrick and Keith
Patrick and Keith did a really good job. They were so careful and did a beautiful job. They were a good team.

Customer: Carol
Employee: James Clark
Carol was trying to empty dirt from her thuck with two small kids. James Clark took the time to help her. She was running late. Her kids were inpressed with how much he helped.

Customer: Laurel
Employee: Erik
Laurel stated, while I was taking her soil/hemlock order that Erik was great to work with and a lot of fun on the phone. He was very helpful and turned a task of buying flagstone from something she was nervous and apprehensive about into a great experience.

Customer: Joe
Employee: Patrick and Joe
Guys did a great job. They were very savvy and understood everthing, even though is was a very difficult job. Customer was very pleased with the service.

Customer: Sarah
Employee: Patrick and Joe
Sarah called to inquire about how much to tip the blower crew because they were doing such a fantastic job!

Customer: Damon
Employee: Leo
The load was placed exactly where he left instructions with Nike. Leo did a great job placing it. The customer also appreciated the fact that Mike called him with concerns about how the rounds were very large. The customer looked at it and thought they were going to work out. Nice clean load.

Customer: George
Employee: Ben and Zac
George called to compliment the crew (Ben and Zac) on a great job. Also he really appreciated us fitting in the job on such short notice.

Customer: Mark
Employee:
I took delivery of two units of frugal mix that was blown into a planter and my back yard. I want to compliment the work of the two young men who blew in the dirt. They were courteous, hard working and they clearly knew what they were doing. I truly appreciated their efforts to clean up after the applying the soil. I wish I could remember their names, but they represented your company well. Thank you for your service.

Customer: Dale
Employee: Patrick and Joe
The guys did a great job blowing and cleaning up. Patrick had some good ideas and they both went out of their way to do a great job. Customer really appreciated the service.

Customer: Brad
Employee: Patrick and Joe
Brad said the guys we sent were great. They listened to directions and were very efficient. Perfect cleanup.He said we were awesome!

Customer: Wendy
Employee: Joe
Wendy called to say driver did a great job. He was able to get the truck and transfer in a tough spot. He did not even get grumpy!

Customer: Donna E.
Employee: Leo
Customer ordered a drop box and it was delivered within 45 minutes! She says that this is the best service she has ever received. Leo was great and was very skilled at placing the box. This customer will now always come to us for products and services!

Customer: Donna
Employee: Leo
She ordered a drop box and within 45 minutes got it delevered. She said that was the best service she has ever gotten. Leo was great and was very skilled at placing the box. She will always come to Lane Forest Products for the services.

Customer: Leslie
Employee: Jeff
I just wanted to write and tell you what a pleasure it is to come to Lane Forest Products and be helped by your always courteous employees and even more so when the product can be brought to you in a speedy and attentive way. I especially wanted to tell you about my experience yesterday when Jeff delivered a load of dirt to my house and later when I decided to get bark-o-mulch. Jeff was particularly accommodating to my request to try to dump the dirt and mulch in my backyard. Many times I hesitate to make a special request, but in this case Jeff had no problem with my request or in making the effort to get his truck backed in to the area off my driveway and behind my gate.Life is so much nicer when we can count on the great customer service from exemplary employees. Well done Lane Forest Products!

Customer: Leslie R.
Employee: Jeff/All Staff
I just wanted to tell you what a pleasure it is to come to Lane Forest Products and be helped by your always courteous employees and even more so when the product can be brought to you in a speedy and attentive way.

I especially wanted to tell you about my experience yesterday when Jeff delivered a load of dirt, and later when I decided to get bark-o-mulch. Jeff was particularly accommodating to my request to try to dump the dirt and mulch in my back yard. In many instances I hesitate to make a special request, but in this case Jeff had no problem with my request or in making the effort to get his truck backed in to the area off my driveway and behind my gate.

Life is so much easier when we can count on great customer service from exemplary employees.

Well done Lane Forest Products!

Customer: Anonymous
Employee:
Customer came in during the Labor Day Sale to tell us how great we were and how much he appreciated our great service both on the phone and in the yard.

Customer: Customer
Employee: staff
Customer came in during Labor Day Sale to tell us how great we were and how much he appreciated our service, both on phone and in our yards!

Customer:
Employee: Mark and Joel
Just wanted to let us know how professional and service oriented we are. From start to finish. Salesperson, blower Crew, follow up great job!

Customer: Hunter Irigation
Employee: Mark/Rodney
Randal called us after our folow-up call to say to the crew did an excellent job. They blew in Lawn Base with seed and the customer was very pleased!

Customer: Randall
Employee: Mark and Rodney
Randall called and said the crew did an excelent job - very pleased!

Customer: Delana S.
Employee: Lamont/Joel
The guys did a really great job!!! Looks great, very nice guys, and the customer is very pleased! The guys hadn't even finished and she couldn't wait to call in the compliment! Great PR guys!

Customer: Anon.
Employee: Blower crew
Customer said the crew was fantastic! Clean-up was superb and effort outstanding!

Customer: Ken H.
Employee: Patrick/Joe
Ken said: "The crew was fantastic! The job was perfect! The guys you sent were real gentlemen, they desrve a pay raise!"

Customer: Barbara
Employee: Patrick/Joe
Barbara said, "I was just calling to say that the crew were real gentlemen, very professional and the clean-up was very well done. I am very happy with the service!"

Customer: Brenda
Employee: Rick/Zac
Customer said, "They did an excellent job!!!! Just terrific!, They were wonderful and did clean-up too! Thank you so much!"

Customer: Ben
Employee: Mark/Joel
Follow-up call to customer-says you guys did a really great job and that it was well worth the wait to get it done right! (scheduled job on 6/28 for an 8/1 blow-in)

Customer: Jim
Employee: Bill Peterson
Customer called right after delivery to say tha our driver (Bill), did a great job! He was able to dump the hemlock in a spot where the customer wanted it, but didn't think possible. Customer had called earlier to postpone because he didn't think the truck could get into area, but we were already enroute. Success!

Customer: Tony
Employee: Sales/Yard Debris
Customer called to say what a great help the guys in yard debris have been. He has a bad backand we have been right there to help. Also customer has enjoyed working with Peter on drop box orders over the years.

Customer: Susan
Employee: Eric/Cody
Customer was "Very impressed" by the the crew and their blower service. Clean-up was EXCEPTIONAL!. Very pleased with overall service. She said they this service provided by another company several years ago, and ours is " So much better!" Way to go guys!

Customer: Kris
Employee: Mark/Richard
Customer called in before the crew had even left her to house to express her complete satisfaction of the blower service! Mark did a great job applying the material and operating the truck!

Customer: Darren
Employee: Patrick/Joel/Joe
Customer called to compliment the crew on doing a great job!

Customer: Brian
Employee: Lamont/Zac
Customer called in to say "The crew did a great job!"

Customer: Dorothy
Employee: Joe
Driver was very courteous and a nice gentleman. Helped her move her car and placed bark precisely where she wanted it. Did a very good job.

Customer: Sue
Employee: Rick/ Joe
Great job! Good crew!

Customer: Betsy
Employee: Rick/Joe
Really terrific job! Customer is really impressed with blower service and great clean-up job. Very nice guys!

Customer: Customer
Employee: Mark Snortland
Hey, that guy with the hat gives top notch customer service! Great asset to the company!

Customer: Terry/ProGrass
Employee: Mike,/Rodney
Did extra effort on job, did a GREAT job. Moved a swingset for me (they didn't have to do MY job, but did!) Very pleased!

Customer: customer
Employee: yard debris staff
Customer called to thank us for for helping her unload yard debris. She didn't have her husband to help her and was very grateful for the assistance.

Customer: Terry
Employee: Springfield Staff
Dear Sirs,

For one year now I have been clearing weeds etc from five ac my wife and I purchased. Sometimes on my days off I have made as many as two or three trips dropping off debris and bringing back lawn base. I have always been impressed by the people at the Springfield location. It is alway yes Sir and when I have used my debit card they take the time to look at the name and then it is Thank-you Mr. Shenk. One time of recent memory all the lanes at the dumping area where full and I was awaiting a pull point to drop. One of the crew motioned me over to his loader and allowed me to use his scoop to pull the load off my El Camino. However even though I have grown accustomed to that kind of service there today was an exception that was way out there and needs to be brought to your attention. I arrived with my load as usual and paid to unload. My El Camino decided to stall and I could not get it started. I waited, I tried to start it and I was just having no luck. At the time the area was not very busy, the two vechles that came in were waved around me by your staff. I felt very much in their way and embaressed when one of the guys offered to pull me off to the side until I could get the car started. I hooked up my strap and was pulled over to the dirt parking area where I was out of the way. I waited for the car to get unflooded and another one of the staff came over and offered an ice cream cup for my small Grandson who was actually being pretty good for having to stay in the car. I could go on and on but the story is I did get the car started off loaded etc. My point here is everyone of the staff made me feel as if they would have overhauled the engine if it would of helped me and my Grandson to finish our day. I have never experinced a nicer and more caring group of people ever period. And in the spirit of no good deed should go unpunished please let your staff there know how very thankful the guy with the Blue El Camino is for their kindness and help. And also to you for creating a group of people who are so decicated to watching out for their customers. A very greatful customer

Customer: Joan
Employee: product
Joan called to say that she used our Nature's Best planting soil and now has the best garden of her life! Everything has thrived, is lush and green. She is very excited and wanted to let us know what a gret product it is!

Customer: Linn
Employee: Mark Snortland
"Great guy!" Very helpful, "Don't ever get rid of him!"

Customer: Lillian
Employee: Mike,/Lamont
The crew was very neat with the job, took very good care of the customers needs and were very polite. "We should be very proud of them!"

Customer: Kathy
Employee: Rick/Rodney
Rick did an excellent job, very professional and neat! Very happy w/LFP crew. Nice guys!

Customer: Mike
Employee: Rick/Joe
Mike called to say crew did a great job, maybe the best he has ever seen!!! Great work!

Customer: Vicki
Employee: Mike/Rodney
Very nice job! Checked with customer and exceeded expectations.

Customer: Robert/Terra Nova Lawn and Garden
Employee: Rick/Keith
Robert called to say that his client was very pleased with Rick and Keith's work. They did a great job and were very professional.

Customer: Fred
Employee: Cody/Lamont/Joel
Customer says you guys did an A+ job, and that he was "beyond happy." He called to say he really appreciated the incredible care taken by the crew on the job.

Customer: Candy
Employee: John/Joel/Zach
Called to follow-up, customer said the crew did a phenomenal job. It was pouring down rain and they still managed to clean off fences and other areas. She was very impressed.

Customer: Bill
Employee: Lamont/Joel
These men did an awesome job, very professional, and cleaned up far better than he expected.

Customer: Unknown
Employee: Cody Lamont / Joel
Customer called to say crew was great. Fantastic Job on the clean up and blower service!

Customer: Pam Radway
Employee: John S./Shawn
Pam called to say how awsome the delivery guys were yesterday (24 yds river sand). They were fantastic, very polite, very professional and didn't complain about the tight dumping area between posts in her arena, and were in and out amazingly fast!

Customer: Mildred Hafer
Employee: Marvin
Marvin did a very professional job and very careful around her trees. She LOVES his friendly attitude.

Customer: Lyle L.
Employee: Ross and Zach
Follow up call to Lyle. Lyle stated "You guys did an awesome job and were very courteous.

Customer: Julie
Employee: Marvin
Julie called to say that Marvin did a great job of putting gravel in the area where they needed it. He was very friendly.

Customer: Sherri and Ed H.
Employee: Rick and Joe
"Rick and Joe were great!" They work well together and did a wonderful job applying the bark. Excellent clean up job! Well pleased!! Nice guys!

Customer: Gene M.
Employee: Mike and Keith
Mrs. M. said the men were very careful and did a great job. She is very impressed with them washing off her plants and leaving the area looking wonderful.

Customer: Laurie Heaton
Employee: Rick/Lamont
The men did a wonderful job, they cleaned things up better than it was when they started!

Customer: Del D.
Employee: Joel and Lamont
Customer called just after crew left. He really appreciated the amazing clean up job and he says the crew was very courteous.

Customer: Ron Smith
Employee: John
Customer had material dumped in a very difficult spot. Driver never complained and did an excellent job.

Customer: Ed S.
Employee: Mike and Ben
A note from Ed stated yesterday Mike and Ben delivered and spread Hemlock Bark around our trees and shrubs. We want Lane Forest Products to know that they did an excellent job. Hard working courteous. Certainly they are excellent ambassadors and an asset for Lane Forest Products. Please continue to take good care of your employees and your company will continue to thrive.

Customer: Ned Storm
Employee: Lamont/Joel
Ned called to say that the crew did an excellent and professional job, everything was cleaned up perfectly.

Customer: Sharon Malmstrom
Employee: Bill Peterson
Called to say that Billdid an excellent job of getting the materialinto what she thought was a very tight spot. It made her day!

Customer: Mike J.
Employee: Rick and Keith
Blower crew did a great job!

Customer: Karen Donner
Employee: Marvin
Karen called to say that Marvin was very courteous and did an excellent job of dumping. He put the material exactly where she needed it.

Customer: Joni
Employee: Randy Reed
Customer said Randy was the nicest and best "driver" she has ever had!

Customer: Bill G.
Employee: Patrick and Joel
Bill called to say he was extremely satisfied with the job and that Joel & Patrick did an excellent job.

Customer: Scott R.
Employee: Ross and Rodney
Customer called us the same day to say what a great job the crew did, very happy. Ross did the same job in the past for Scott and it was great then too.

Customer: Debbie G.
Employee: Cody and Lamont
Exceptional service. Debbies knows customer service and called to let us know before the crew left the site how great the crew performed.

Customer: Ron R.
Employee: Rick, Joel and Lamont
The crew did a fantastic job!

Customer: Barb
Employee: Joe Turney
Joe was very nice and did a great job with the delivery. Barb said our service is far better than our competition in Cottage Grove.

Customer: Henderlongs
Employee: Mark, Joe and Ben
Customer called and said that the blower crew was very professional and did a great job.

Customer: Elaine & Jay
Employee: Cody and Rob
Customer called just after the crew left to say they were very happy with the job and wanted to especially compliment Cody on a great job.

Customer: Kim C.
Employee: Marvin, Joel and Joe
This was the 2nd job by the same crew. Kim called to say how much she appreciated the great crew and excellent work on both lawnbase & seed blow in and todays natures best.

Customer: Kirt S.
Employee: Cody and Keith
Durring a follow up call Kirt mentioned he was very impressed with the job, especially the clean up. Much better than "the other guys". Another very pleased customer.

Customer: Sharon U.
Employee: Mark and Ben
Customer has happily used Lane Forest Products for years and has always been happy with our products and services. She called to say this is the best job she has ever had done. Very, very happy.

Customer: Bill S.
Employee: Kevin
Bill called and said he was at the Springfield location. He needed help unloading and Kevin was right there to help him out. Bill was not expecting that level of service so Kevins help was really appreciated. Kevin went above and beyond the call of duty.

Customer: Stan P.
Employee: Mark and Ben
Stan called to say he was very pleased with the blower service. He lives in Coos Bay and greatly appreciates Lane Forest Products service and courteous crew. They did a wonderful job!

Customer: Robert S.
Employee: Mike and Joel
Robert called right after crew finished job blowing hemlock. He said Mike and Joel did an absolutely awesome job. Robert is very pleased. He wants to use Mike on every job!

Customer: Charlotte B.
Employee: Rick and Ben
Charlotte called to say that Rick and Ben did a great job on her blower service. They were very courteous and professional. She is very pleased with Lane Forest Products.

Customer: Gary
Employee: Rick and Joel
While doing a routine followup call, I found out Gary had already called us to say "what a great bunch of guys they were" and really appreciated their excellent work.

Customer: William C.
Employee: Ross and Crew
William called in to say how he appreciated such a good person to work with. Excellent Service.

Customer: Unknown
Employee: Shawn Willaman
Shawn Willaman is one of the reasons why Lane Forest Products is our #1 choice for garden service. He brought a load of bark mulch to our Day of Caring program at River Kourt apartments and he was personable and caring. Thanks, Shawn!

Customer: Theola M.
Employee: Bill Petersen
Theola M. called in to let us know what a terrific job our driver Bill Petersen did today during a delivery. Bill carefully maneuvered the entire delivery into a difficult location. Theola thinks Bill is a wonderful driver, very friendly and accommodating. ""It’s why I call Lane Forest Products instead of your competitors!” she says.

Customer: Barbara C.
Employee: Staff
Barbara C. called in to say she hasn’t been so happy with this kind of service and professionalism for many years – it may be the greatest customer service experience she has ever had! The job was beautifully done with excellent clean-up.

Customer: Greg C.
Employee: Cody & Joel
The crew went out of their way to do a great job on blower service and clean up. I'm very impressed! They did a great job.

Customer: Asia
Employee: Mike Owcarz
All the staff in the debris yard are great! Mike Owcarz is a doll!

Customer: Mary B.
Employee: Peter, Marvin, & Shawn
We had several loads of quarry rock and sand delivered to the house. Peter was very helpful taking the orders and the drivers were friendly, courteous, and they arrived right on schedule. We are very happy!

Customer: Anonymous
Employee: Everyone at LFP
I just wanted to compliment you on how clean the yard is - the plants look well taken care of, the sidewalks are clean with no fallen flower blossoms, and the building was very clean. I appreciate the fact everyone at LFP takes pride in the appearance of the store.

Customer: Kim K.
Employee: Everyone at LFP
I was very pleased with the service from the drivers and the salespeople. The service from FLP is always outstanding and I highly recommend you to everyone. I will be using you now instead of your competition.

Customer: Anonymous
Employee: Mark Snortland
I am always appreciative of the friendly service delivered by Mark every time I come in. I want to make sure he gets this positive feedback.

Customer: Betty Dickson
Employee: Kym
Kym was very polite and offered good information on the telephone. Thanks for the help! Very helpful!

Customer: Geri H.
Employee:
I just wanted to say thanks to the gentlemen who did such a great and conscientious job. I want them to know that we appreciate them and their good work.

Customer: Kurt
Employee: Ross & John
Ross is the man!!! I am very impressed with the work LFP does.

Customer: Shep S.
Employee: Jeff Wilkinson
Excellent job dumping the hog fuel in today and the driver was very nice. Great service!

Customer: Betty C.
Employee: Mark & Joel
Our blower crew did a great job!!!

Customer: Stu B.
Employee: Rick & his helper; Mike B.
Rick and whomever was helping him today did a great job with the blower service. Mike was very polite and professional. Well done by all.

Customer: John M.
Employee: Rick & Zac
I am very pleased with the overall workmanship. And thatnks for the great clean-up!

Customer: Mary Thomas
Employee: Springfield Work Crew
"The Spfd crew is absolutely wonderful! They are kind, courteous, humorous and thoughtful. I'd drive from Eugene to Spftd just to deal with the Spfd crew. They always make me feel great!"

Customer: Janet B.
Employee: Mike & Joel
I am very impressed with the professionalism of Mike and Joel. They were very conscientious of my landscape plants and they cleaned up the area well, too. I'm also very happy with the hemlock, it's looks great.

Customer: Kevin Brown
Employee: Mark Snortland
Kevin made a point to come inside when he came to LFP to dump some yard waste. His comment was, "Every time I am at LFP, Mark gives phenomenal service. Thank you for having him on your staff. I hope that he is appreciated."

Customer: John D.
Employee: Marvin
Marvin was fantastic. He did a great job and excellent clean-up.

Customer: Todd & Bobbie S.
Employee: Brook Everett
Last summer I called about buying rock from your company to build a fire pit at our cabin. What I always remember is the incredible service I got from Brook. She drew up a diagram on how to build it and told me what kind of rock to use. Thanks so much for all you did. We have enjoyed the fire pit many times now, thanks to your knowledge and effort. Lane Forest Products is very lucky you chose to work for them.

Customer: Ruth B.
Employee: Patrick & Tony
I just love your crew! They did a fabulous job at the house. When I needed a little for my neighbor, they blew it into a pile for me. And the clean-up was more than expected! There was only a small amount of bark on my deck but they blew off the whole deck for me. Wow! That was a project still on my list. I love your company!

Customer: Molly M.
Employee: Pat & Joel
I'm very impressed with the service and quality of work performed by the crew.

Customer: Dean K.
Employee: Patrick & Tony
Wonderful job! The workers were very helpful and did an excellent job following my instructions. They were very careful and did a good clean-up. They were very cheerful too.

Customer: Shawn K.
Employee: Pat & Joel
I am very impressed at how the driver and his helper handled the 'truck getting stuck' situation. Thanks for filling in the ruts made by the tires.

Customer: Carolyn W.
Employee: Rick & Rob
Thanks for the follow-up and the great job on the blower service. Thanks also for the extra great job on the clean up.

Customer: Starly P.
Employee: Bill Peterson
I wanted to say how much I appreciated the friendly driver and great service. The delivery went really great. Thanks for the Frugal Mix!

Customer: Digger
Employee: Mark Smith
Kudos to you, Mark. You did an excellent job fitting in two loads instead of just one. Thank you, thank you.

Customer: Connie N.
Employee: Rick & Jason
I am very happy with the service from LFP! The blower crew did a great job. LFP was also great in getting more Frugal Mix in as a base before the Lawn Base Mix was brought in. Thanks!

Customer: Tom C.
Employee: Patty Sessums
I just wanted to tell you how much I appreciate Patty. When some problems came up with a fountain I purchased this spring, Patty was the one who helped get them resolved. She did a great job not only getting them resolved, but in keeping me aware of what was happening every step of the way. I could not be more pleased with her performance. I spent a number of years in customer service - I know how hard the job can be and how hard it can be to find people with the right attitude and the abilities to get the job done. I think we're both lucky to have Patty on our side!

Customer: Susan W.
Employee: Randy Reed
Randy delivered hog fuel today and did a perfect job as usual. Your drivers are always so helpful.

Customer: Chris O.
Employee: John McKean
The job was fabulous and the driver is a great and exceptional human being. I recommend a nice raise for John! I am very pleased with everything.

Customer: Dick & Candace K.
Employee: Mike
I wanted to rave about your service. The blow-in of sawdust for my horses went very, very well. Mike was pleasant and professional to work with and was very careful. I work in retail so I know how rare a call to praise is, rather than to complain. I wanted to make a special effort to call right after the driver left to say how impressed I am with your service.

Customer: Hugh O.
Employee: Richard & Tony
They did a great job and were very nice.

Customer: Betty N.
Employee: Mike & Joel
The blower crew has just done the best job I have ever seen. They did excellent work in a difficult area, distributing and spreading the Bark-O-Mulch on a steep bank as well as around paths, shrubs, etc. They did a perfect job - and it was in the rain!

Customer: Clay S.
Employee: Bill Peterson
The driver was great - I didn't know you could do that with a truck!

Customer: Robert & Jean K.
Employee: Richard & Cody
Cody and Richard did the most beautiful job and were so nice to work with. They did so much more than we expected. I am also pleased that the job cost was less because we used less material. Great job!

Customer: Caroline L.
Employee: Patrick & Marvin
Wow! It was so great when you showed up early! The guys were great too, Patrick was very sunny and fun to watch. I am very impressed with everything.

Customer: June C.
Employee: Ross & Tony
The crew did an excellent job. I am very pleased and will be calling again soon to order more material.

Customer: Julia S.
Employee: Bill Peterson
Bill did an expert job getting the load into a difficult spot. He was wonderful! Very friendly and helpful.

Customer: Tim A.
Employee: Rich Haynes & all the drivers
I just wanted to express my appreciation for the great crew of drivers who have delivered materials to my business, especially Rich. All the drivers have been unbelievable; friendly and always helpful.

Customer: Paul D.
Employee: Rick & Jason
The crew did a great job with the blower servcie and the clean-up.

Customer: Jeanie Jones
Employee: Richard & Joel
The guys worked so hard and did a fantastic job. We are very pleased.

Customer: Leann S.
Employee: John
Our driver, John, was very polite, spending time talking with our son and showing him the forklift.

Customer: Stacy L.
Employee: Rick & Cody
The crew did a great job today! I am having a party tonight and the place looks great. They did a great job on the clean-up too!

Customer: Tom H.
Employee: Bill Peterson
Bill did a great job with the split order he delivered today.

Customer: Mary H.
Employee: Marvin & Rick
Both guys were very nice and did a fantastic job of cleaning up what they were doing. I am so happy with the service.

Customer: Barbara M.
Employee: Keith
I have been in customer service for over fifty years. I have seen it deteriorate over the years. People are quick to complain; however, they are very slow to praise. I want to say I appreciate Keith's sunny smile, quick wit, and courteous manners. His pleasant attitude is very rare now-a-days. You will go a long way with that attitude. Thanks for making my day and for being you.

Customer: Rick Motley from EWEB
Employee: Sales Staff
Rick Motley called to express this thanks for the friendly, professional manner in which we talk on the phone. He said that we're second to none.

Customer: Jeff of Stangland Construction
Employee: Blower Service
Jeff at Stangland Construction was called on blower service follow-up. Jeff raved about LFP and how he has been with us for so many years. He loves to tell his customers all about us.

Customer: Unnamed
Employee: Mike and Rick
I am so very happy with the Blower Crew. They did a fabulous job. The clean-up was perfect! There were asked to leave small piles by the sprinkler heads and they executed this exactly as asked.

Customer: Unnamed
Employee: Ross and Nathan
Crew did a great job. The place is beautiful. I want to make sure the crew is recognized for doing such great work.

Customer: Unnamed
Employee: Ross and Nathan
Very impressed with the crew and quality of the work.

Customer: Ken Ellis
Employee: Rich
"Appreciated Rich and his helpful service."

Customer: Unnamed
Employee: Chuck and Nathan
Nathan did such a good job cleaning up. We need more hard workers like him around. Really appreciated you rolling up the hoses, too.

Customer: Unnamed
Employee: Yard Staff
Customer says he brings in his yard debris often and that our yard staff is really great, always friendly and very helpful.

Customer: Barbie Eggleston
Employee: Unnamed
I stopped by in the afternnon with a truck load of rhodie trimmings for recycling. I would like to express my thanks to your employees! One young man even helped me unload the pickup. As I was getting a small amount of 3/4" inch rock, I circled around to pick it up, and quick as a wink, I was on my way again. The employees I dealt with were friendly as well as very efficient. Thank you.

Customer: Jim Mackin
Employee: Mike and Nathan (Drivers)
Customer very impressed with crew, professinal attitude and quality of work. Clean-up was perfect.

Customer: Unknown
Employee: Bob (Driver)
I just wanted you to know that Bob did a great and friendly job dumping your product at three places at my house.

Customer: Unknown
Employee: Mike and Michael
Customer was very pleased with the crew and the application of the material.