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 Customer satisfaction. It never fails to impress me when a customer takes the time to call or write to tell us about the positive experience they've had when dealing with our company. Mostly it comes down to the one on one experience with each person they encounter here at Lane Forest Products or on location. Thank you to all of our customers who have written, called, or just passed your good feelings on to a friend or neighbor about our products and service. And thank you to our staff for being such great, thoughtful people who care about a quality product and the people we serve. Susan Posner, President
Customer: Nancy
Employee: Mark Smith / Blower Crew
Nancy called back in response to Diane's follow-up call to her. She wanted to tell us that Mark did an exceptional job of setting up the order on the phone and the two blower staff did an immaculate job of placing the material; they were absolutely delighted with the service all around.
Customer:
Employee: Bill Peterson
Customer called to say thank you for the outstanding work of her delivery. The driver was able to place it exactly where she wanted it and he didn't need to drive over her lawn.
Customer: Lloyd
Employee: Patty
Thanks everyone here at Lane Forest Products. Courteous sales person, fast delivery and expert driver. Lane Forest Products is appreciated and Lloyd is very glad we are here. Lloyd is very inpressed with all around service and products.
Customer: Merrily
Employee: Joel and Eric
Merrily called after we left message from blower follow up call. She really liked the crew who did an excellent job. Quantity was perfectly estimated. They clambered up the hill to blow bark down from the top creating a safer pathway for her for which she was very grateful for. Nice work Joel and Eric!
Customer: Chuck
Employee: Ben and Cameron
Chuck wanted to say that even though the service was running late, Ben and Cameron did everything to accomadate the customer. Their performance was fantastic and the guys were just great!
Customer: Walk In
Employee: Lane Forest
Customer has been here many times. Every one in the yard and office is very helpful and a pleasure to work with. Very pleased with the service and products.
Customer: Native & Urban Gardens
Employee: John
John did a wonderful job. Very much appreciated. He is very skilled and we aat Lane Forest Productsare doing our job well! Thanks You
Customer:
Employee: Mike
Guys were great, Give them a raise!
Customer: Marilyn
Employee: Joe
Customer came home to find a perfectly placed large hemlock bark pile in her driveway yesterday. She was very appreciative of drivers expertise in placing it to still give her room to get her car into the driveway.
Customer: Julio
Employee: Mark and Rob
Customer called day of job to say the crew did a fabulous job.
Customer:
Employee: John
Delivered diamond beveled stone, placed perfectly. Great job!
Customer: Tom
Employee: Mark and Keith
Tom said the crew did a tremendous job with blowing in the material as well as with the clean up. He said that he will be back to see Lane Forest Products soon.
Customer: Judy
Employee: Mike and Cameron
Customer called while crew was still at the site cleaning up from Med Fir blow in. She said they are doing a terrific job and the cleanup is awesome! She was very excited.
Customer: Gene
Employee: Mike and Joel
Gene called to say that Mike and Joel did a great job. They were very courteous and professional. He is very happy with the service.
Customer: MKB Gardening
Employee: Mark H. and Rob F.
Martina from MKB called just as blower crew left to say they did a Great Job! We blew a custom compost mix.
Customer: Timi
Employee: Joel and Mark
Timi called to say Joel and Mike were awesome. Great customer service, great blower service and great clean up.
Customer: Glenn
Employee: Ben
When Glenn was called to follow up after hemlock bark was blown in he was thrilled.
Customer: Muriel
Employee: Tom Hunter
Muriel was extremely pleased with the service of our delivery driver.
Customer: Kay
Employee: Bill Peterson
Customer called just after driver left to say great job. He placed the hog fuel exactly where she wanted it!
Customer: Marilyn
Employee: Mike and Joel
Marilyn was very pleased with the crew. She said they were polite, helpful and very professional. Marilyn also said that she will be back again and again.
Customer: Joni
Employee: Mark and Rob
Joni is very happy with the new look at her house. She said that Mark and Rob were very helpful and courteous.
Customer: Bill
Employee: Mike and Rob
The crew did a great job. He said they made me a believer of the blower service.
Customer: Pier
Employee: Cody
Pier called to say that he has had a wonderful experience with Lane Forest Products. From his sale to the blower service. He is extremely pleased with how helpful and accomadating the crew was, stating that they took their time to ask questions and met as well as exceeding his expectations.
Customer: Albert
Employee: Rick and Keith
Alberta called from florence to complement the crew. Great job. Very conscientious of his property.
Customer: Jan
Employee: Bill Peterson and Brook
Jan came into office with some gravel questions and to say both the driver Bill and sales person Brook were very helpful with phone advice, setup and delivery.
Customer: Ryan
Employee: Patrick and Keith
Ryan said he is very happy with our drivers abilities. He is also pleased that he was quoted the right amount of material.
Customer: Whit
Employee: Patrick and Zach
Customer called back as result of follow up. Terrific job. Great service. He really appreciated the crews great work and thought they had incredible endurance!
Customer: Herman
Employee: Randy Reed
Herman is very pleased with the quality of the firewood that he received. He was also impressed with Randy's conduct and ablility to place the wood where he requested.
Customer: Janice
Employee: Mark and Rob
Mark and Rob arrived right on time and did an excellent job. Thanks you very much. Two hard working young men.
Customer: David
Employee: Cody
David said that the guys did a great job. He said the clean up was very impressove and he looks forward to coming back in years to come.
Customer: Palmer
Employee: Jose
Palmer came in to compliment us on the great customer service in yard debris. He said Jose was very helpful and cheerful.
Customer: City of Eugene
Employee: Joe-Zach-Mike-Rick-Joel-Rob-Tom
Great job. Very impressed with crew and clean up. Looks great. Greater Broadway Project.
Customer:
Employee: Cody and Brian
She said Cody went above and beyond. The last blower service she got was not as good but this time Cody and Brian rock! Excellent Job!!
Customer: Jacquoline
Employee: Mark
Jacquoline said she is very happy with her Hemlock. She said it looks beautiful and that the crew was wonderful.
Customer:
Employee: Mike
Crew appeared 5 minutes early. Cleaned up well and the quantities were correct. Good Job!
Customer: Terry
Employee: Mike and Zach
Great job. Excellent clean up. Very professional crew!
Customer: Sheila
Employee: Bill Peterson
Sheila is very impressed with the driver. He was able to place products right where whe wanted with out damage to lights and plants. He was gentle and professional with here. She is very impressed with us. Good price and delighted with Lane Forest Products.
Customer: Shawn
Employee: Mark Higson
Shawn called to say how impressed he was with our driver Mark Higson. He said Mark left a great impression and could tell Mark really loves his job.
Customer: Mike
Employee: Mike and Zach
Mike called from job site. He said Mike and Zach are the best. They are the most courteous and consistantly good on the job. Great Job!
Customer: Martha
Employee: Cody
Martha wanted to say thanks for a job well done. We didn't damage her roses. We took care to protect her small plants and cleaned up. The order taken was courteous. Thanks to everyone.
Customer: JB
Employee: Mark Higson
Excellent Blower Service!
Customer: Leslie
Employee: Rick
Customer said it looks great and the guys were very professional.
Customer: Gregs Contruction & LS
Employee: Lane Forest Products
Greg called to say the guys did a great job and that they were very respectful.
Customer: Chris
Employee: Patrick
She was very pleased with the guys and said she looks forward to seeing us in the future.
Customer: Dan
Employee: Sales, Dispatch, and Driver
Customer called to thank us for prompt service. It is greatly appreciated.
Customer: Alta
Employee: Lane Forest Products
Customer called to say Lane Forest Products was wonderful during the Pellet crisis. We handled out part beautifully. Lane Forest Products was great and most generous in sharing information with other sources for pellets. She appreciated our spirit of fairness.
Customer: Georgia
Employee: Pat and Chris
Customer called back to let us know the crew did a great job and material looks great.
Customer: Country Gardener
Employee: Rick
"All your guys do great but this job was above and beyond" - Marty
Customer: Gary
Employee: Mark and Keith
Gary called to compliment the crew on the job they did yesterday blowing in his Blended Mint. He was very pleased.
Customer: Bill
Employee: Ryan
Bill called to express his appreciation for how helpful Ryan was as he was unloading his yard debris. Customer has a bad back. Ryan jumped right in to assist him.
Customer: Jane
Employee: Mark and Joel
The crew was great. They cleaned up right away and even used a scrub brush on the vynil fence. The yard looks great! Jane called before they left the house. She was very happy with the service. Keep it up!
Customer: Jing Jing
Employee: Rick and Keith
Jing Jing called just after crew left her house to say the job was beyond her expectations! She is very happy with Lane Forest Products service. Everyone has been so helpful all the way through.
Customer: John
Employee: Rick and Joel
Oh my the service was fantastic! John was very pleased and said Rick and Joel were so great. Their attitude was very positive. He wants this crew the next time too!!
Customer: Bonnie
Employee: Website
Wow! Your website really answered my question and went above and beyond the call of duty! Wood Pellets! A list of other vendors and a list of when you are expecting them to be at your Springfield site. It is like Macy's sending people to Gimbles in the movie "Miracle on 42nd Street." Okay so yours is a "Miracle on 42nd Street" too, right? Thank you very much, from a wood pellet user that was just about to make my own spread sheet of all the numbers and vendors. You beat me to it. WOW!A greatful customer
Customer:
Employee: Mark and Zach
The blower service went really well. The guys were really nice. I like the company attitude. I also like that you take the time to follow up. I will call back in March for more!
Customer:
Employee: Mark and Zach
The blower service went really slick. The guys were really nice. I like the company attitude. I also like that you take the time to follow up. I will call back in March for more.
Customer:
Employee: Ben and Zach
The crew worked really hard. They worked their butts off. Weather was nasty that day and they were real troopers. Hose clogged up a couple of times but they cleared it out and kept right on going. Very happy with the blower crew!
Customer: NW Greenways
Employee: Lane Forest Products
While notifying Mike about his Holiday gift bag, he said "my business is a success because of Lane Foreset Products. You are the best suppliers in town. I truly appreciate Lane Forest Products and your service."
Customer: NW Greenways
Employee:
I called Mike about holiday gift bag. While on the phone he said "my business is a success because of Lane Forest Products. You are the suppliers in town. I truly appreciate Lane Forest Products and your service."
Customer:
Employee: Rick and Ben
Thanks for the great service. Another great job. Place looks great. Thanks for sending Rick.
Customer: Joan
Employee:
This is the second year I have ordered from Lane Forest Products. Both times delivery folks have been very nice and helpful. Today they knew just where to put the hog fuel. They did a great job covering the barnyard area.
Customer: Alex
Employee: Mike and Joel
We had a truck break down in Florence and had to postpone their job for 24hours. They were thankful that we kept them informed and followed through. They said the crew was fantastic! Wonderful attention to detail and real professional conduct. Great job!
Customer: Carol
Employee: Jeff
Driver was very courteous and patient. He was extremely knowledgable and friendly. Jeff made the customer feel she was important and she was impressed at the level of professionalism not only with the driver but with the company as a whole. She has turned her back on our competition.
Customer: Patty
Employee: Craig
Your driver Craig did a great job. He was very helpful and courteous. He also helped calculate the amount of gravel I need.
Customer: Jim
Employee: Mark and Keith
Jim was very happy with the quality of work.
Customer: Steve
Employee: Mike and Lamont
Steve called the next morning to say he really appreciated the great job. He said the crew really worked hard. He had a lot of winding pathways to cover.
Customer: Sweet Pea
Employee: Ben and Jai
Patty called to say the crew did an awesome job. It really turned out great. Eight units on a difficult site.
Customer: Joe and Barbara
Employee: Lane Forest Products
Dear Manager, It seems that we re in your business every week-end buying rock, dirt, or getting help with building a slate patio. Your employees are so friendly and helpful that I wanted to write you a note to let you know just how much we appreciate their great customer service. If we had a business that depended on customer service we would hire them all away from you! Se we don't, we will continue to buy our outdoor material from Lane Forest Products and enjoy the best customer service around. Thank You
Customer: Paul
Employee: Craig
Paul called to say that Craig did a great job delivering his bark mulch. He went above and beyond what was expected. He also helped clean up a small amount of material that spilled. Paul thought Craig was great.
Customer: Nancy
Employee: Patrick and Keith
Patrick and Keith did a really good job. They were so careful and did a beautiful job. They were a good team.
Customer: Carol
Employee: James Clark
Carol was trying to empty dirt from her thuck with two small kids. James Clark took the time to help her. She was running late. Her kids were inpressed with how much he helped.
Customer: Laurel
Employee: Erik
Laurel stated, while I was taking her soil/hemlock order that Erik was great to work with and a lot of fun on the phone. He was very helpful and turned a task of buying flagstone from something she was nervous and apprehensive about into a great experience.
Customer: Joe
Employee: Patrick and Joe
Guys did a great job. They were very savvy and understood everthing, even though is was a very difficult job. Customer was very pleased with the service.
Customer: Sarah
Employee: Patrick and Joe
Sarah called to inquire about how much to tip the blower crew because they were doing such a fantastic job!
Customer: Damon
Employee: Leo
The load was placed exactly where he left instructions with Nike. Leo did a great job placing it. The customer also appreciated the fact that Mike called him with concerns about how the rounds were very large. The customer looked at it and thought they were going to work out. Nice clean load.
Customer: George
Employee: Ben and Zac
George called to compliment the crew (Ben and Zac) on a great job. Also he really appreciated us fitting in the job on such short notice.
Customer: Mark
Employee:
I took delivery of two units of frugal mix that was blown into a planter and my back yard. I want to compliment the work of the two young men who blew in the dirt. They were courteous, hard working and they clearly knew what they were doing. I truly appreciated their efforts to clean up after the applying the soil. I wish I could remember their names, but they represented your company well. Thank you for your service.
Customer: Dale
Employee: Patrick and Joe
The guys did a great job blowing and cleaning up. Patrick had some good ideas and they both went out of their way to do a great job. Customer really appreciated the service.
Customer: Brad
Employee: Patrick and Joe
Brad said the guys we sent were great. They listened to directions and were very efficient. Perfect cleanup.He said we were awesome!
Customer: Wendy
Employee: Joe
Wendy called to say driver did a great job. He was able to get the truck and transfer in a tough spot. He did not even get grumpy!
Customer: Donna
Employee: Leo
She ordered a drop box and within 45 minutes got it delevered. She said that was the best service she has ever gotten. Leo was great and was very skilled at placing the box. She will always come to Lane Forest Products for the services.
Customer: Donna E.
Employee: Leo
Customer ordered a drop box and it was delivered within 45 minutes! She says that this is the best service she has ever received. Leo was great and was very skilled at placing the box. This customer will now always come to us for products and services!
Customer: Leslie R.
Employee: Jeff/All Staff
I just wanted to tell you what a pleasure it is to come to Lane Forest Products and be helped by your always courteous employees and even more so when the product can be brought to you in a speedy and attentive way.I especially wanted to tell you about my experience yesterday when Jeff delivered a load of dirt, and later when I decided to get bark-o-mulch. Jeff was particularly accommodating to my request to try to dump the dirt and mulch in my back yard. In many instances I hesitate to make a special request, but in this case Jeff had no problem with my request or in making the effort to get his truck backed in to the area off my driveway and behind my gate. Life is so much easier when we can count on great customer service from exemplary employees. Well done Lane Forest Products!
Customer: Leslie
Employee: Jeff
I just wanted to write and tell you what a pleasure it is to come to Lane Forest Products and be helped by your always courteous employees and even more so when the product can be brought to you in a speedy and attentive way. I especially wanted to tell you about my experience yesterday when Jeff delivered a load of dirt to my house and later when I decided to get bark-o-mulch. Jeff was particularly accommodating to my request to try to dump the dirt and mulch in my backyard. Many times I hesitate to make a special request, but in this case Jeff had no problem with my request or in making the effort to get his truck backed in to the area off my driveway and behind my gate.Life is so much nicer when we can count on the great customer service from exemplary employees. Well done Lane Forest Products!
Customer: Anonymous
Employee:
Customer came in during the Labor Day Sale to tell us how great we were and how much he appreciated our great service both on the phone and in the yard.
Customer: Customer
Employee: staff
Customer came in during Labor Day Sale to tell us how great we were and how much he appreciated our service, both on phone and in our yards!
Customer:
Employee: Mark and Joel
Just wanted to let us know how professional and service oriented we are. From start to finish. Salesperson, blower Crew, follow up great job!
Customer: Randall
Employee: Mark and Rodney
Randall called and said the crew did an excelent job - very pleased!
Customer: Hunter Irigation
Employee: Mark/Rodney
Randal called us after our folow-up call to say to the crew did an excellent job. They blew in Lawn Base with seed and the customer was very pleased!
Customer: Delana S.
Employee: Lamont/Joel
The guys did a really great job!!! Looks great, very nice guys, and the customer is very pleased! The guys hadn't even finished and she couldn't wait to call in the compliment! Great PR guys!
Customer: Anon.
Employee: Blower crew
Customer said the crew was fantastic! Clean-up was superb and effort outstanding!
Customer: Ken H.
Employee: Patrick/Joe
Ken said: "The crew was fantastic! The job was perfect! The guys you sent were real gentlemen, they desrve a pay raise!"
Customer: Barbara
Employee: Patrick/Joe
Barbara said, "I was just calling to say that the crew were real gentlemen, very professional and the clean-up was very well done. I am very happy with the service!"
Customer: Brenda
Employee: Rick/Zac
Customer said, "They did an excellent job!!!! Just terrific!, They were wonderful and did clean-up too! Thank you so much!"
Customer: Ben
Employee: Mark/Joel
Follow-up call to customer-says you guys did a really great job and that it was well worth the wait to get it done right! (scheduled job on 6/28 for an 8/1 blow-in)
Customer: Jim
Employee: Bill Peterson
Customer called right after delivery to say tha our driver (Bill), did a great job! He was able to dump the hemlock in a spot where the customer wanted it, but didn't think possible. Customer had called earlier to postpone because he didn't think the truck could get into area, but we were already enroute. Success!
Customer: Susan
Employee: Eric/Cody
Customer was "Very impressed" by the the crew and their blower service. Clean-up was EXCEPTIONAL!. Very pleased with overall service. She said they this service provided by another company several years ago, and ours is " So much better!" Way to go guys!
Customer: Tony
Employee: Sales/Yard Debris
Customer called to say what a great help the guys in yard debris have been. He has a bad backand we have been right there to help. Also customer has enjoyed working with Peter on drop box orders over the years.
Customer: Kris
Employee: Mark/Richard
Customer called in before the crew had even left her to house to express her complete satisfaction of the blower service! Mark did a great job applying the material and operating the truck!
Customer: Darren
Employee: Patrick/Joel/Joe
Customer called to compliment the crew on doing a great job!
Customer: Brian
Employee: Lamont/Zac
Customer called in to say "The crew did a great job!"
Customer: Betsy
Employee: Rick/Joe
Really terrific job! Customer is really impressed with blower service and great clean-up job. Very nice guys!
Customer: Dorothy
Employee: Joe
Driver was very courteous and a nice gentleman. Helped her move her car and placed bark precisely where she wanted it. Did a very good job.
Customer: Sue
Employee: Rick/ Joe
Great job! Good crew!
Customer: Customer
Employee: Mark Snortland
Hey, that guy with the hat gives top notch customer service! Great asset to the company!
Customer: Terry/ProGrass
Employee: Mike,/Rodney
Did extra effort on job, did a GREAT job. Moved a swingset for me (they didn't have to do MY job, but did!) Very pleased!
Customer: customer
Employee: yard debris staff
Customer called to thank us for for helping her unload yard debris. She didn't have her husband to help her and was very grateful for the assistance.
Customer: Terry
Employee: Springfield Staff
Dear Sirs, For one year now I have been clearing weeds etc from five ac my wife and I purchased. Sometimes on my days off I have made as many as two or three trips dropping off debris and bringing back lawn base. I have always been impressed by the people at the Springfield location. It is alway yes Sir and when I have used my debit card they take the time to look at the name and then it is Thank-you Mr. Shenk. One time of recent memory all the lanes at the dumping area where full and I was awaiting a pull point to drop. One of the crew motioned me over to his loader and allowed me to use his scoop to pull the load off my El Camino. However even though I have grown accustomed to that kind of service there today was an exception that was way out there and needs to be brought to your attention. I arrived with my load as usual and paid to unload. My El Camino decided to stall and I could not get it started. I waited, I tried to start it and I was just having no luck. At the time the area was not very busy, the two vechles that came in were waved around me by your staff. I felt very much in their way and embaressed when one of the guys offered to pull me off to the side until I could get the car started. I hooked up my strap and was pulled over to the dirt parking area where I was out of the way. I waited for the car to get unflooded and another one of the staff came over and offered an ice cream cup for my small Grandson who was actually being pretty good for having to stay in the car. I could go on and on but the story is I did get the car started off loaded etc. My point here is everyone of the staff made me feel as if they would have overhauled the engine if it would of helped me and my Grandson to finish our day. I have never experinced a nicer and more caring group of people ever period. And in the spirit of no good deed should go unpunished please let your staff there know how very thankful the guy with the Blue El Camino is for their kindness and help. And also to you for creating a group of people who are so decicated to watching out for their customers. A very greatful customer
Customer: Joan
Employee: product
Joan called to say that she used our Nature's Best planting soil and now has the best garden of her life! Everything has thrived, is lush and green. She is very excited and wanted to let us know what a gret product it is!
Customer: Linn
Employee: Mark Snortland
"Great guy!" Very helpful, "Don't ever get rid of him!"
Customer: Lillian
Employee: Mike,/Lamont
The crew was very neat with the job, took very good care of the customers needs and were very polite. "We should be very proud of them!"
Customer: Kathy
Employee: Rick/Rodney
Rick did an excellent job, very professional and neat! Very happy w/LFP crew. Nice guys!
Customer: Mike
Employee: Rick/Joe
Mike called to say crew did a great job, maybe the best he has ever seen!!! Great work!
Customer: Vicki
Employee: Mike/Rodney
Very nice job! Checked with customer and exceeded expectations.
Customer: Robert/Terra Nova Lawn and Garden
Employee: Rick/Keith
Robert called to say that his client was very pleased with Rick and Keith's work. They did a great job and were very professional.
Customer: Fred
Employee: Cody/Lamont/Joel
Customer says you guys did an A+ job, and that he was "beyond happy." He called to say he really appreciated the incredible care taken by the crew on the job.
Customer: Candy
Employee: John/Joel/Zach
Called to follow-up, customer said the crew did a phenomenal job. It was pouring down rain and they still managed to clean off fences and other areas. She was very impressed.
Customer: Bill
Employee: Lamont/Joel
These men did an awesome job, very professional, and cleaned up far better than he expected.
Customer: Pam Radway
Employee: John S./Shawn
Pam called to say how awsome the delivery guys were yesterday (24 yds river sand). They were fantastic, very polite, very professional and didn't complain about the tight dumping area between posts in her arena, and were in and out amazingly fast!
Customer: Unknown
Employee: Cody Lamont / Joel
Customer called to say crew was great. Fantastic Job on the clean up and blower service!
Customer: Mildred Hafer
Employee: Marvin
Marvin did a very professional job and very careful around her trees. She LOVES his friendly attitude.
Customer: Lyle L.
Employee: Ross and Zach
Follow up call to Lyle. Lyle stated "You guys did an awesome job and were very courteous.
Customer: Julie
Employee: Marvin
Julie called to say that Marvin did a great job of putting gravel in the area where they needed it. He was very friendly.
Customer: Sherri and Ed H.
Employee: Rick and Joe
"Rick and Joe were great!" They work well together and did a wonderful job applying the bark. Excellent clean up job! Well pleased!! Nice guys!
Customer: Gene M.
Employee: Mike and Keith
Mrs. M. said the men were very careful and did a great job. She is very impressed with them washing off her plants and leaving the area looking wonderful.
Customer: Laurie Heaton
Employee: Rick/Lamont
The men did a wonderful job, they cleaned things up better than it was when they started!
Customer: Del D.
Employee: Joel and Lamont
Customer called just after crew left. He really appreciated the amazing clean up job and he says the crew was very courteous.
Customer: Ron Smith
Employee: John
Customer had material dumped in a very difficult spot. Driver never complained and did an excellent job.
Customer: Ed S.
Employee: Mike and Ben
A note from Ed stated yesterday Mike and Ben delivered and spread Hemlock Bark around our trees and shrubs. We want Lane Forest Products to know that they did an excellent job. Hard working courteous. Certainly they are excellent ambassadors and an asset for Lane Forest Products. Please continue to take good care of your employees and your company will continue to thrive.
Customer: Ned Storm
Employee: Lamont/Joel
Ned called to say that the crew did an excellent and professional job, everything was cleaned up perfectly.
Customer: Mike J.
Employee: Rick and Keith
Blower crew did a great job!
Customer: Sharon Malmstrom
Employee: Bill Peterson
Called to say that Billdid an excellent job of getting the materialinto what she thought was a very tight spot. It made her day!
Customer: Karen Donner
Employee: Marvin
Karen called to say that Marvin was very courteous and did an excellent job of dumping. He put the material exactly where she needed it.
Customer: Joni
Employee: Randy Reed
Customer said Randy was the nicest and best "driver" she has ever had!
Customer: Scott R.
Employee: Ross and Rodney
Customer called us the same day to say what a great job the crew did, very happy. Ross did the same job in the past for Scott and it was great then too.
Customer: Bill G.
Employee: Patrick and Joel
Bill called to say he was extremely satisfied with the job and that Joel & Patrick did an excellent job.
Customer: Debbie G.
Employee: Cody and Lamont
Exceptional service. Debbies knows customer service and called to let us know before the crew left the site how great the crew performed.
Customer: Ron R.
Employee: Rick, Joel and Lamont
The crew did a fantastic job!
Customer: Barb
Employee: Joe Turney
Joe was very nice and did a great job with the delivery. Barb said our service is far better than our competition in Cottage Grove.
Customer: Henderlongs
Employee: Mark, Joe and Ben
Customer called and said that the blower crew was very professional and did a great job.
Customer: Elaine & Jay
Employee: Cody and Rob
Customer called just after the crew left to say they were very happy with the job and wanted to especially compliment Cody on a great job.
Customer: Kim C.
Employee: Marvin, Joel and Joe
This was the 2nd job by the same crew. Kim called to say how much she appreciated the great crew and excellent work on both lawnbase & seed blow in and todays natures best.
Customer: Kirt S.
Employee: Cody and Keith
Durring a follow up call Kirt mentioned he was very impressed with the job, especially the clean up. Much better than "the other guys". Another very pleased customer.
Customer: Sharon U.
Employee: Mark and Ben
Customer has happily used Lane Forest Products for years and has always been happy with our products and services. She called to say this is the best job she has ever had done. Very, very happy.
Customer: Bill S.
Employee: Kevin
Bill called and said he was at the Springfield location. He needed help unloading and Kevin was right there to help him out. Bill was not expecting that level of service so Kevins help was really appreciated. Kevin went above and beyond the call of duty.
Customer: Stan P.
Employee: Mark and Ben
Stan called to say he was very pleased with the blower service. He lives in Coos Bay and greatly appreciates Lane Forest Products service and courteous crew. They did a wonderful job!
Customer: Robert S.
Employee: Mike and Joel
Robert called right after crew finished job blowing hemlock. He said Mike and Joel did an absolutely awesome job. Robert is very pleased. He wants to use Mike on every job!
Customer: Charlotte B.
Employee: Rick and Ben
Charlotte called to say that Rick and Ben did a great job on her blower service. They were very courteous and professional. She is very pleased with Lane Forest Products.
Customer: Gary
Employee: Rick and Joel
While doing a routine followup call, I found out Gary had already called us to say "what a great bunch of guys they were" and really appreciated their excellent work.
Customer: William C.
Employee: Ross and Crew
William called in to say how he appreciated such a good person to work with. Excellent Service.
Customer: Unknown
Employee: Shawn Willaman
Shawn Willaman is one of the reasons why Lane Forest Products is our #1 choice for garden service. He brought a load of bark mulch to our Day of Caring program at River Kourt apartments and he was personable and caring. Thanks, Shawn!
Customer: Theola M.
Employee: Bill Petersen
Theola M. called in to let us know what a terrific job our driver Bill Petersen did today during a delivery. Bill carefully maneuvered the entire delivery into a difficult location. Theola thinks Bill is a wonderful driver, very friendly and accommodating. ""It’s why I call Lane Forest Products instead of your competitors!” she says.
Customer: Barbara C.
Employee: Staff
Barbara C. called in to say she hasn’t been so happy with this kind of service and professionalism for many years – it may be the greatest customer service experience she has ever had! The job was beautifully done with excellent clean-up.
Customer: Greg C.
Employee: Cody & Joel
The crew went out of their way to do a great job on blower service and clean up. I'm very impressed! They did a great job.
Customer: Asia
Employee: Mike Owcarz
All the staff in the debris yard are great! Mike Owcarz is a doll!
Customer: Mary B.
Employee: Peter, Marvin, & Shawn
We had several loads of quarry rock and sand delivered to the house. Peter was very helpful taking the orders and the drivers were friendly, courteous, and they arrived right on schedule. We are very happy!
Customer: Anonymous
Employee: Everyone at LFP
I just wanted to compliment you on how clean the yard is - the plants look well taken care of, the sidewalks are clean with no fallen flower blossoms, and the building was very clean. I appreciate the fact everyone at LFP takes pride in the appearance of the store.
Customer: Kim K.
Employee: Everyone at LFP
I was very pleased with the service from the drivers and the salespeople. The service from FLP is always outstanding and I highly recommend you to everyone. I will be using you now instead of your competition.
Customer: Anonymous
Employee: Mark Snortland
I am always appreciative of the friendly service delivered by Mark every time I come in. I want to make sure he gets this positive feedback.
Customer: Betty Dickson
Employee: Kym
Kym was very polite and offered good information on the telephone. Thanks for the help! Very helpful!
Customer: Geri H.
Employee:
I just wanted to say thanks to the gentlemen who did such a great and conscientious job. I want them to know that we appreciate them and their good work.
Customer: Kurt
Employee: Ross & John
Ross is the man!!! I am very impressed with the work LFP does.
Customer: Shep S.
Employee: Jeff Wilkinson
Excellent job dumping the hog fuel in today and the driver was very nice. Great service!
Customer: Betty C.
Employee: Mark & Joel
Our blower crew did a great job!!!
Customer: Stu B.
Employee: Rick & his helper; Mike B.
Rick and whomever was helping him today did a great job with the blower service. Mike was very polite and professional. Well done by all.
Customer: John M.
Employee: Rick & Zac
I am very pleased with the overall workmanship. And thatnks for the great clean-up!
Customer: Mary Thomas
Employee: Springfield Work Crew
"The Spfd crew is absolutely wonderful! They are kind, courteous, humorous and thoughtful. I'd drive from Eugene to Spftd just to deal with the Spfd crew. They always make me feel great!"
Customer: Janet B.
Employee: Mike & Joel
I am very impressed with the professionalism of Mike and Joel. They were very conscientious of my landscape plants and they cleaned up the area well, too. I'm also very happy with the hemlock, it's looks great.
Customer: Kevin Brown
Employee: Mark Snortland
Kevin made a point to come inside when he came to LFP to dump some yard waste. His comment was, "Every time I am at LFP, Mark gives phenomenal service. Thank you for having him on your staff. I hope that he is appreciated."
Customer: John D.
Employee: Marvin
Marvin was fantastic. He did a great job and excellent clean-up.
Customer: Todd & Bobbie S.
Employee: Brook Everett
Last summer I called about buying rock from your company to build a fire pit at our cabin. What I always remember is the incredible service I got from Brook. She drew up a diagram on how to build it and told me what kind of rock to use. Thanks so much for all you did. We have enjoyed the fire pit many times now, thanks to your knowledge and effort. Lane Forest Products is very lucky you chose to work for them.
Customer: Ruth B.
Employee: Patrick & Tony
I just love your crew! They did a fabulous job at the house. When I needed a little for my neighbor, they blew it into a pile for me. And the clean-up was more than expected! There was only a small amount of bark on my deck but they blew off the whole deck for me. Wow! That was a project still on my list. I love your company!
Customer: Molly M.
Employee: Pat & Joel
I'm very impressed with the service and quality of work performed by the crew.
Customer: Dean K.
Employee: Patrick & Tony
Wonderful job! The workers were very helpful and did an excellent job following my instructions. They were very careful and did a good clean-up. They were very cheerful too.
Customer: Shawn K.
Employee: Pat & Joel
I am very impressed at how the driver and his helper handled the 'truck getting stuck' situation. Thanks for filling in the ruts made by the tires.
Customer: Carolyn W.
Employee: Rick & Rob
Thanks for the follow-up and the great job on the blower service. Thanks also for the extra great job on the clean up.
Customer: Starly P.
Employee: Bill Peterson
I wanted to say how much I appreciated the friendly driver and great service. The delivery went really great. Thanks for the Frugal Mix!
Customer: Digger
Employee: Mark Smith
Kudos to you, Mark. You did an excellent job fitting in two loads instead of just one. Thank you, thank you.
Customer: Tom C.
Employee: Patty Sessums
I just wanted to tell you how much I appreciate Patty. When some problems came up with a fountain I purchased this spring, Patty was the one who helped get them resolved. She did a great job not only getting them resolved, but in keeping me aware of what was happening every step of the way. I could not be more pleased with her performance. I spent a number of years in customer service - I know how hard the job can be and how hard it can be to find people with the right attitude and the abilities to get the job done. I think we're both lucky to have Patty on our side!
Customer: Connie N.
Employee: Rick & Jason
I am very happy with the service from LFP! The blower crew did a great job. LFP was also great in getting more Frugal Mix in as a base before the Lawn Base Mix was brought in. Thanks!
Customer: Susan W.
Employee: Randy Reed
Randy delivered hog fuel today and did a perfect job as usual. Your drivers are always so helpful.
Customer: Chris O.
Employee: John McKean
The job was fabulous and the driver is a great and exceptional human being. I recommend a nice raise for John! I am very pleased with everything.
Customer: Dick & Candace K.
Employee: Mike
I wanted to rave about your service. The blow-in of sawdust for my horses went very, very well. Mike was pleasant and professional to work with and was very careful. I work in retail so I know how rare a call to praise is, rather than to complain. I wanted to make a special effort to call right after the driver left to say how impressed I am with your service.
Customer: Hugh O.
Employee: Richard & Tony
They did a great job and were very nice.
Customer: Betty N.
Employee: Mike & Joel
The blower crew has just done the best job I have ever seen. They did excellent work in a difficult area, distributing and spreading the Bark-O-Mulch on a steep bank as well as around paths, shrubs, etc. They did a perfect job - and it was in the rain!
Customer: Clay S.
Employee: Bill Peterson
The driver was great - I didn't know you could do that with a truck!
Customer: Robert & Jean K.
Employee: Richard & Cody
Cody and Richard did the most beautiful job and were so nice to work with. They did so much more than we expected. I am also pleased that the job cost was less because we used less material. Great job!
Customer: Caroline L.
Employee: Patrick & Marvin
Wow! It was so great when you showed up early! The guys were great too, Patrick was very sunny and fun to watch. I am very impressed with everything.
Customer: Tim A.
Employee: Rich Haynes & all the drivers
I just wanted to express my appreciation for the great crew of drivers who have delivered materials to my business, especially Rich. All the drivers have been unbelievable; friendly and always helpful.
Customer: Julia S.
Employee: Bill Peterson
Bill did an expert job getting the load into a difficult spot. He was wonderful! Very friendly and helpful.
Customer: June C.
Employee: Ross & Tony
The crew did an excellent job. I am very pleased and will be calling again soon to order more material.
Customer: Paul D.
Employee: Rick & Jason
The crew did a great job with the blower servcie and the clean-up.
Customer: Jeanie Jones
Employee: Richard & Joel
The guys worked so hard and did a fantastic job. We are very pleased.
Customer: Leann S.
Employee: John
Our driver, John, was very polite, spending time talking with our son and showing him the forklift.
Customer: Stacy L.
Employee: Rick & Cody
The crew did a great job today! I am having a party tonight and the place looks great. They did a great job on the clean-up too!
Customer: Tom H.
Employee: Bill Peterson
Bill did a great job with the split order he delivered today.
Customer: Mary H.
Employee: Marvin & Rick
Both guys were very nice and did a fantastic job of cleaning up what they were doing. I am so happy with the service.
Customer: Barbara M.
Employee: Keith
I have been in customer service for over fifty years. I have seen it deteriorate over the years. People are quick to complain; however, they are very slow to praise. I want to say I appreciate Keith's sunny smile, quick wit, and courteous manners. His pleasant attitude is very rare now-a-days. You will go a long way with that attitude. Thanks for making my day and for being you.
Customer: Rick Motley from EWEB
Employee: Sales Staff
Rick Motley called to express this thanks for the friendly, professional manner in which we talk on the phone. He said that we're second to none.
Customer: Jeff of Stangland Construction
Employee: Blower Service
Jeff at Stangland Construction was called on blower service follow-up. Jeff raved about LFP and how he has been with us for so many years. He loves to tell his customers all about us.
Customer: Unnamed
Employee: Mike and Rick
I am so very happy with the Blower Crew. They did a fabulous job. The clean-up was perfect! There were asked to leave small piles by the sprinkler heads and they executed this exactly as asked.
Customer: Unnamed
Employee: Ross and Nathan
Crew did a great job. The place is beautiful. I want to make sure the crew is recognized for doing such great work.
Customer: Unnamed
Employee: Ross and Nathan
Very impressed with the crew and quality of the work.
Customer: Unnamed
Employee: Chuck and Nathan
Nathan did such a good job cleaning up. We need more hard workers like him around. Really appreciated you rolling up the hoses, too.
Customer: Ken Ellis
Employee: Rich
"Appreciated Rich and his helpful service."
Customer: Unnamed
Employee: Yard Staff
Customer says he brings in his yard debris often and that our yard staff is really great, always friendly and very helpful.
Customer: Barbie Eggleston
Employee: Unnamed
I stopped by in the afternnon with a truck load of rhodie trimmings for recycling. I would like to express my thanks to your employees! One young man even helped me unload the pickup. As I was getting a small amount of 3/4" inch rock, I circled around to pick it up, and quick as a wink, I was on my way again. The employees I dealt with were friendly as well as very efficient. Thank you.
Customer: Jim Mackin
Employee: Mike and Nathan (Drivers)
Customer very impressed with crew, professinal attitude and quality of work. Clean-up was perfect.
Customer: Unknown
Employee: Bob (Driver)
I just wanted you to know that Bob did a great and friendly job dumping your product at three places at my house.
Customer: Unknown
Employee: Mike and Michael
Customer was very pleased with the crew and the application of the material.
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